Dear Wakana Family,

We have been in lockdown for two months. In this time we have learnt much about the people we live with — whether family, friends or ourselves — and we have questioned for how much longer this will continue.

No matter the answer, the Wakana Reunion team sends you and your loved ones a great big hug. And as we slowly emerge from our homes, we urge you to remain responsible so that this difficult time passes us by.

Before we continue, we would first like to apologise for the time it has taken us to get back to you regarding the exchange and refund process. As promised, we have been working from home to find the most straightforward system to use understanding that under the circumstances not all of our friends will be able to attend the expected new date for Wakana Reunion (September 18-20, 2020).

It has been difficult, but we can now say that our friends who cannot attend this year’s event have the opportunity to receive a refund for tickets purchased as well as other options available in line with our #saveourscene initiative.

The refund process is now active and can be accessed via the online form found on our website or following the link below. We are, however, continuing to work hard and concentrating our efforts and hopes in celebrating the magic that is Wakana Reunion this year. Consequently, the refund process will remain active for the next 20 days only (until Sunday June 7 at 10pm GMT+1), when it will then close. All tickets not processed during this time will automatically be validated for the September edition of Wakana Reunion.

#SAVE OUR SCENE

As we have mentioned in the past, WR is a small, family-run festival and we have poured all of our efforts into curating the 2020 WR edition. Unfortunately, hundreds of refunds now would be financially unsustainable for us. So we ask you, our family, to empathise and to help support us because we need you now more than ever.

For this reason, we have also made available the possibility to validate your WR 2020 ticket for one of the next three WR editions. We are also facilitating name changes so that you can pass your ticket onto a friend and help grow our family and, finally, you can also donate a portion of the ticket price and, in doing so, help us #saveourscene.

Before beginning
Please make sure that you have your ticket on hand-screen with all the necessary information. Remember that you received your tickets in a pdf file in your email at the time of purchase.

To complete the form correctly, you will need the following details:

- Ticket holder’s name

- Email address with which the ticket was purchased

- Reference code on the ticket
Ticket type
Please choose which type of ticket you want to refund, validate or transfer:
  • - select ticket type -
  • Admission ticket
  • Accommodation ticket
*Please note that accomodation tickets cannot be validated for future WR editions.
  • - select admission ticket type -
  • 3-days Main Sale Ticket
  • 3-days Early Bird Ticket
  • 3-days Super Early Bird Ticket
  • 3-days Members Ticket
  • - select accommodation ticket type -
  • Bell Tent Premium 6 People
  • Bell Tent Premium 4 people
  • Bell Tent Premium 3 People
  • Bell Tent Premium 2 people
  • Bell Tent 4 People
  • Bell Tent 3 People
  • Bell Tent 2 People
  • Yurta Wakana 6 People
  • Tipi Wakana 6 People
Ticket information
Please enter the following information from the ticket you wish to refund, validate or transfer:
Select your option
Below, please select the option you wish to execute for the previous ticket:
Do you want to help ensure future WR editions by donating a percentage of the ticket price?
If you can, thank you from the bottom of our hearts.
Donate customized amount
Thank you for choosing this option and helping us to protect Wakana Reunion. We won’t forget and we are eternally grateful.
Conditions
Wakana Reunion cannot cover the booking fees of external companies and, as such, will retain 3.5€ from each ticket to cover these costs.
For legal reasons, money paid will be refunded directly into the bank account / card that was used to complete the original purchase.
Thank you for choosing this option and helping us to protect Wakana Reunion. We won’t forget and we are eternally grateful.

In a few moments you will receive an email with your special “Wakana Reunion Pass to a New Future Pack”, a 3 Days Ticket Pass valid for WR 2021, 2022 or 2023. You will also get an exclusive "Members Ticket" discount (3 Days Ticket - 90 €) so you can enjoy it in other editions or give it to your friend!
Please enter the email of the friend you want to pass your ticket onto.
Select your option
Below, please select the option you wish to execute for the previous ticket:
Do you want to help ensure future WR editions by donating a percentage of the ticket price?
If you can, thank you from the bottom of our hearts.
Donate customized amount
Thank you for choosing this option and helping us to protect Wakana Reunion. We won’t forget and we are eternally grateful.
Conditions
Wakana Reunion cannot cover the booking fees of external companies and, as such, will retain 3.5€ from each ticket to cover these costs.
For legal reasons, money paid will be refunded directly into the bank account / card that was used to complete the original purchase.
Please enter the email of the friend you want to pass your ticket onto.

Don’t know where to find the necessary information?

Please check your email. You should have automatically received your ticket once your purchase was confirmed. But if you can’t find the email, don’t worry. You are able to download the ticket following the steps below.

  1. Following the link, please log in to your account.
  2. Once you have logged in, please go to “My Account” and click on “My Tickets” where you will find the tickets you have purchased and be able to download them.